Refund policy
Return Policy
We want you to love your Loem Thirteen Candles purchase! If you're not completely satisfied, we accept returns within 10 days of delivery on unused, unlit candles in their original condition.
To Start a Return
Contact us at hello@loemthirteen.com with your order number and reason for return. Once your return is approved, we will provide you with the return shipping address and instructions. Items sent back without prior approval will not be accepted. Return shipping costs are the responsibility of the customer.
We Are Unable to Accept Returns On:
- Candles that have been lit or used
- Items damaged due to misuse or improper storage
- Sale items
Damages and Issues
Please inspect your order upon delivery and contact us within 48 hours if your item is defective, damaged, or incorrect. Please include photos so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@loemthirteen.com.
For any return questions, reach us anytime at hello@loemthirteen.com.
Order Cancellations
If you need to cancel your order, please contact us at hello@loemthirteen.com as soon as possible. We will do our best to accommodate cancellations if your order has not yet been processed or shipped. Once an order has been shipped, it cannot be cancelled and our standard return policy applies.